qualification detAils
 
Certificate IV in Information Technology (Support) (ICA40205)
 
 

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Description
This qualification provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.
 
Course Duration
The program is delivered over a period of months.
 
Entry Requirements
Basic knowledge and skills in ICT are required for this qualification.
 
Code Title Module
BSBCMN304A Contribute to personal skill development and learning Developing Powerful Teams
BSBCMN304A Contribute to personal skill development and learning The Indispensable Assistant
ICAA4041B Determine and confirm client business expectations and needs On-the-job/Assessments
ICAB4225B Automate processes On-the-job/Assessments
ICAD4043B Develop and present a feasibility report On-the-job/Assessments
ICAD4217B Create technical documentation On-the-job/Assessments
ICAS4022B Determine and action client computing problems On-the-job/Assessments
ICAS4023B Provide one to one instruction On-the-job/Assessments
ICAS4033B Assist with policy development for client support procedures On-the-job/Assessments
ICAS4106B Action and complete change requests On-the-job/Assessments
ICAS4109B Evaluate system status On-the-job/Assessments
ICAS4113B Identify and resolve common database performance problems On-the-job/Assessments
ICAS4114B Implement maintenance procedures On-the-job/Assessments
ICAS4119B Monitor and administer system security On-the-job/Assessments
ICAS4124B Monitor and administer network security On-the-job/Assessments
ICAS4127B Support system software On-the-job/Assessments
ICAS4134B Provide first-level remote help desk support On-the-job/Assessments
ICAT4221B Locate equipment, system and software faults On-the-job/Assessments
ICAW4026B Co-ordinate and maintain work teams On-the-job/Assessments
ICAW4027B Relate to clients on a business level On-the-job/Assessments
ICAW4214B Maintain ethical conduct On-the-job/Assessments
ICTCC121B Use an enterprise information system On-the-job/Assessments
PSPPM402B Manage simple projects On-the-job/Assessments
 
Pathways
After achieving the ICA40204 Certificate IV in Information Technology, candidates may undertake a range of other Certificate IV or Diploma qualifications.
 
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Contact details
P: 08 8221 5517
F: 08 8221 5518
E: info@electus.com.au
  37 Angas St
Adelaide SA 5000
ABN: 40 074 285 493

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