Communication Skills

 

an eWord company

                                                                                                                                                                              

 

                                                                                                                                   

General Course Information

In this practical 1 day course, participants will gain the knowledge and skills required to communicate clearly and effectively in a wide variety of situations

 

Duration

1 day

9:00am-4:15pm

You will learn to:

Ø  Describe the filters and fears that affect and restrict your communications

Ø  Identify and describe different communication styles

Ø  Outline the importance of cultural differences to effective communication

Ø  Manage your own perceptions and the perceptions of others during interactions

Ø  Outline the Three V’s of communication and their impact on how we are

perceived by others

Ø  Apply empathic listening techniques and questioning to ensure understanding

Ø  Articulate the benefits of communicating assertively

Ø  Apply techniques for making effective requests and promises

 

 

Who needs to come:

Everyone can benefit from this course, not only to improve their communication but also to understand others.

What skills you need:

There are no formal prerequisites for this course.

 

Regular Venue:

37 Angas Street

Adelaide SA

(near Victoria Square)

Electus Training:

Electus is a South Australian company with 25 + years of experience in training.  Trainers and facilitators at Electus are chosen for their expertise, practical and broad experience in their field and a relaxed and friendly manner.

 

How to book:

Contact Electus by
phone: (08) 8221 5517
fax: (08) 8221 5518
email: mail@electus.com.au

Training includes:

Each participant receives a training reference manual/workbook and supplementary training materials.

Refreshments and lunch are provided.

 

Course dates:

Visit www.electus.com.au for the latest course schedule or ring us on (08) 8221 5517.

 

 

Communication Skills

an eWord company

 

 

Course Content

 

Introduction

 

  • The context of this program
  • Learning outcomes
  • Personal objectives

 

Understanding Communication

 

  • Why do we communicate?
  • Can we define communication?
  • The dance of communication
  • How do you communicate at work?
  • Communication awareness

 

Communication Styles

 

  • Communication styles
  • Structuring a communication using 4MAT
  • Knowing your audience

 

The Role of Perceptions

 

  • The 5 sins of communication
  • Perceptions
  • Influencing the perceptions of others
  • Managing your perceptions

 

Techniques to ensure Understanding

 

  • Levels of listening
  • Becoming an empathic listener
  • Using questions to ensure understanding

 

 

 

Assertive Communication

 

  • The importance of being assertive
  • Saying “no” graciously
  • Making effective requests
  • Promising
  • Asking someone to dance

 

Action Plan

 

  • Planning to apply new skills and knowledge at work
  • References and further reading