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Conflict Resolution |
an eWord company |
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General Course Information There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.
You will learn to:
Ø Understand conflict
Ø Be able to identify the stages of conflict
Ø Use LECSR to resolve conflict
Ø Identify other ways to resolve conflict
Ø Develop personal skills necessary to resolve conflict
What skills you need There are no prerequisites for this course.
Electus training Electus is a South Australian company with 25 + years of experience in training. Trainers and facilitators at Electus are chosen for their expertise, practical and broad experience in their field and a relaxed and friendly manner.
Training includes Each participant receives a training reference manual/workbook and supplementary training materials. Refreshments and lunch are provided.
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Duration 1 day 9:00am - 4:15pm
Who needs to come Anyone who would like to learn how to manage conflict in the workplace.
Regular venue 37 Angas Street Adelaide SA (near Victoria Square)
How to book Contact Electus by
Course dates Visit www.electus.com.au for the latest course schedule or ring us on (08) 8221 5517.
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Conflict Resolution |
Course Content
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· Defining conflict
· Types of conflict
· Benefits of conflict
· Costs of conflict
· The role of anger in conflict
· The five stages of conflict
· The LECSR (Listen - Empathise - Clarify - Seek Permission - Resolve) tool
· Setting norms and rules
· Seven steps to ironing things out
· Using mediation and facilitation
· Confrontational facilitation
· Managing differences collaboratively
· Asking questions
· Listening skills
· Non-verbal communication
· Problem solving tools
· Managing anger and stress
· Stress management techniques
· Stress management through positive self-talk
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