Efficient Business Operations

The Indispensable Assistant

 

an eWord company

 

                                                                                                                                   

General Course Information

This one day program has been designed to equip PAs and Office Managers with a range of techniques to enhance the administration functions and public relations skills to be more effective in representing the company and Executive Office.                                                                                                                                                                                                                                     

 

Duration

1 day

9:00am-4:15pm

You will learn to:

Ø     Develop a strategy to manage their time effectively

Ø     Establish methods to organise their personal space for effective management

Ø     Identify key elements for establishing and maintaining Public Relations in their environment

Ø     Identify and explain the major factors in maximising the customer relationship

 

 

Who needs to come:

This course has been specifically designed for Personal Assistants and Office Managers, but is also suitable for anyone who is responsible for managing a busy office.

What skills you need:

There are no formal prerequisites for this course.

 

Regular Venue:

37 Angas Street

Adelaide SA

(near Victoria Square)

Electus Training:

Electus is a South Australian company with 25 + years of experience in training.  Trainers and facilitators at Electus are chosen for their expertise, practical and broad experience in their field and a relaxed and friendly manner.

 

How to book:

Contact Electus by
phone: (08) 8221 5517
fax: (08) 8221 5518
email: mail@electus.com.au

Training includes:

Each participant receives a training reference manual/workbook and supplementary training materials. 

Refreshments and lunch are provided.

 

 

 

Course dates:

Visit www.electus.com.au for the latest course schedule or ring us on (08) 8221 5517.

 

 

The Indispensable Assistant

(E1508-KJ) v1.0

an eWord company

 

 

Course Content

 

Personal Time Management

Public Relations

·         Symptoms of time management

·         Myths and truths

·         Self assessment

·         Creating a positive environment

·         Controlling your time & time wasters

·         Information, insight and intuition

·         Prime time and setting priorities

·         Providing effective solutions

·         Benefits of time utilization

 

·         Planning and management techniques

Customer Relationships

 

·         Why is the relationship so important?

Organising your Work Space

·         Establishing who are the customers

·         The paper war

·         Managing customer satisfaction

·         Being organised – blocks & the benefits

·         Tools for effectiveness

·         The principles of organization

·         The little things that make the difference

·         Managing your work space

 

·         Wheel of experience

 

·         Action planning